conclusion

We have taken a look at the importance of respect and civility in today’s workplace from both macro and micro points of view. Depending upon one’s age and experience, the information offered here is brand new, familiar, or a combination of both. For all, these pages serve as a reminder that good business manners still matter, even if today they seem scarce or manifest themselves in unfamiliar ways.

But there may be a few lingering questions. For instance, you might agree that all things being equal, interacting respectfully is a good thing. But when critical matters are at stake, can’t too much emphasis on “politeness” get in the way? The answer to this question is no. It’s when a situation is most precarious that civility is most ...

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