Chapter 6: Other Techniques and Tools

Abstract

This chapter outlines techniques, with many templates and examples, that can be applied in several places throughout the Ten Steps Process. Techniques include various approaches to visualizing an information life cycle, conducting surveys, developing data capture and assessment plans, and implementing metrics. The technique for tracking issues and action items helps with project management and another shows how the Ten Steps Process can be used with Six Sigma and ISO Standards. Every step, assessment and activity should make use of the technique Analyze, Synthesize, Recommend, Document, and Act on Results. Even though the methodology does not require specific tools, typical tool functionality ...

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