CHAPTER 5Encourage Change Hardiness

We’ve all experienced the “new broom sweeps clean” effect. We’ve watched, and often suffered, as a fresh leader came onto the scene and changed everything just because he or she could—regardless of how well the existing system functioned. Whenever this happens, chaos reigns and productivity plummets, and sometimes it never recovers. Then another broom soon appears to start its own ambitious cleaning project.

However, many changes are inevitable and even desirable. Otherwise, old inefficiencies may pile up until work grinds to a halt or the latest opportunity passes you by.


To survive in business, you and your team must identify, understand, and respond to ever-accelerating change.

First of ...

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