CHAPTER 9Measure Your Progress
Strategic planning and goal setting must be linked, with everyone on the team having goals that support the plan and each other.
Not only do all involved have to do the day-to-day tactical tasks that drive the operation, but they also have to work on the higher-level strategic goals as well—the parts that will eventually become their daily work. Along the way, they must constantly assess whether the tasks they complete in the short term will get them where they need to go in the long term.
As Janie Wade from Baylor Health Care explained,
Our annual goal-setting process starts from the executive team and cascades down to frontline staff. Everyone’s goals fit into Service, People, Finance, or Quality. Before goals ...
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