PHASE 2—PLANNING Keep the Ownership with the Client
Coaching should be more than an opportunity for the client to vent. To help your client create real change, you can use these planning steps:
• Move the client from general venting to a specific plan.
• Address issues inherent in change management, particularly ensuring role clarity.
• Help the client identify her side of the pattern in the situation.
• Help the client plan for the resistance she will encounter from doing something new.
Although these steps seem to flow in a logical order, in practice they do not necessarily happen in this sequence. Sometimes a next action makes perfect sense until you and your client work through the implications of the roles of the key players. Then it becomes ...