One of the most-published authors on managerial decision-making, McGill University professor Henry Mintzberg, wrote a book titled The Nature of Managerial Work that was published in 1973 and remains one of the most-influential discussions on the subject of business thinking. He brought together the findings of hundreds of studies involving senior and middle managers, hospital administrators, and structured observations of the work of chief executives. His in-depth analysis revealed that managers rarely employ rational or linear approaches to problem solving and almost never make decisions by first trying to understand what the actual problem is that they are addressing. ...
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