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How to Hold Conversations Nobody Wants to Have

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A STRONG EXECUTIVE presence is an asset when you’re a party to a difficult conversation. The confidence and professional poise you exude can imbue the situation with a healthy sense of respect. Also, successfully negotiating a difficult conversation can add another dimension to your executive presence, especially because a corporation is a challenging place to have such an exchange. The same is true for any organization in which a hierarchy is in place, especially when careers and paychecks depend on some semblance of order and responsibility. Because these things are delivered by human beings—not all of whom are enlightened in the art of commanding respect with warmth ...

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