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Micro-Feedback: A Tool for Real-Time Learning

Tanya Boyd

Payless Holdings, Inc.

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AT PAYLESS, PERFORMANCE reviews are held annually, with perhaps a midyear review, and, of course, more frequent coaching and feedback discussions between associates and their managers are encouraged, but engagement surveys and focus groups indicate that these conversations often don't take place. It would be gratifying to be able to claim a culture of feedback, where everybody seeks, gives, and receives feedback on a regular basis, regardless of level or relationship; but the organization is not there yet. Year after year, some of the lowest scores on the engagement ...

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