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Performance and Development Through Conversation
NOT EVERY ASPECT of business is visible or appears in the annual report. Conversation is one example. Conversation is the place where work is done. It is the place where objectives are set, feedback is given, problems are resolved, praise is received, support is offered, and people learn and develop. Through conversation, a company's brand comes to life. Yet, despite its vital role in organizational performance, the quality of conversation is hard to see, unmeasured, and largely unmanaged.
Several global employers, including Deloitte, GlaxoSmithKline, ...
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