C H A P T E R  1

Workflows

These days organizations have two possible ways to get ahead of each other. One is by working harder and the other is by working smarter. Now we all know how much working hard gets you ahead, not much! So it all boils down to working smarter. Working smarter simply means achieving more by doing less. This means finding someone else to do your work, so you don't have to do it, conventionally referred to as outsourcing. Interestingly, we know that doesn't go too far either! Therefore, the only long term and viable alternative that organizations have discovered to better productivity is to automate. Automate more and more processes. Automation in an office environment means creating software that supports business processes ...

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