Trust and Human Intervention in Automated Systems

Neville MORAY

University of Illinois

Douglas HISKES

University of Illinois

John LEE

Battle Human Resources Center

Bonnie M. MUIR

University of Toronto

As automation becomes increasingly common in industrial systems, the role of the operator becomes increasingly that of a supervisor. Nonetheless, operators are required to intervene in the control of automated systems, either to cope with emergencies or to improve the productivity of discrete manufacturing processes. Although there are many claims in the literature that the combination of human and computer is more effective than either alone, there is little quantitative modeling of what makes humans intervene, and hence little support for a ...

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