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Trust and Human Intervention in Automated Systems
University of Illinois
University of Illinois
Battle Human Resources Center
University of Toronto
As automation becomes increasingly common in industrial systems, the role of the operator becomes increasingly that of a supervisor. Nonetheless, operators are required to intervene in the control of automated systems, either to cope with emergencies or to improve the productivity of discrete manufacturing processes. Although there are many claims in the literature that the combination of human and computer is more effective than either alone, there is little quantitative modeling of what makes humans intervene, and hence little support for a ...
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