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Exploring Management, Third Edition by John R. Schermerhorn, Jr.

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Glossary

3 Ps of organizational performance The 3 Ps of organizational performance are profit, people, and planet.

360° feedback 360° feedback includes superiors, subordinates, peers, and even customers in the appraisal process.

A

accommodation Accommodation, or smoothing, plays down differences and highlights similarities to reduce conflict.

accountability Accountability is the requirement to show performance results to a supervisor.

active listening Active listening helps the source of a message say what he or she really means.

affirmative action Affirmative action is an effort to give preference in employment to women and minority group members.

after-action review After-action review is a structured review of lessons learned and results accomplished through a completed project, task force assignment, or special operation.

age discrimination Age discrimination penalizes an employee in a job or as a job applicant for being over the age of 40.

agenda setting Agenda setting identifies important action priorities.

amoral manager An amoral manager fails to consider the ethics of her or his behavior.

analytics Analytics is the systematic use and analysis of data to solve problems and make informed decisions.

anchoring and adjustment heuristic The anchoring and adjustment heuristic adjusts a previously existing value or starting point to make a decision.

angel investor An angel investor is a wealthy individual willing to invest in return for equity in a new venture.

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