Chapter 1. Introduction
This chapter introduces the concept of the extended enterprise and argues for the benefits of collaborative behavior among supply chain partners. Given the economic turbulence in recent years, it is not surprising that firms are trying to make their supply chains more cost-effective, transparent, and responsive. The rewards of doing so can be great. Successful companies show that leaner inventories, lower working capital, higher profits and productivity, and better customer service are among the benefits.[1] Companies such as Wal-Mart, FedEx, Procter & Gamble, Dell, and IBM have demonstrated that superior supply chain management (SCM) can lead to industry dominance.
Supply chain management systems and Internet-based solutions ...
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