Extending Dynamics 365 Customer Engagement Apps with Low Code

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Dynamics 365 Customer Engagement and No-Code/Low-Code

Over the last few years, we have heard and read many times about no-code/low-code technologies, but what does it really mean when we talk about a platform such as Dynamics 365 Customer Engagement?

As most of us already know, Dynamics 365 Customer Engagement, also known as Dynamics CRM, offers a series of applications with out-of-the-box functionality to solve specific use cases for sales, customer service, field service, marketing, and project operations scenarios. However, far from being a canned product that we have to take and accept as it comes, the Power Platform allows us to adapt out-of-the-box Dynamics 365 Customer Engagement applications and create new applications that can integrate ...