Scenario 2: Advanced features
This chapter builds on the implementation of scenario 1 discussed in Chapter 6, “Scenario 1: Getting started” on page 111by adding advanced features from IBM Worklight and IBM Business Process Manager.
In scenario 1, the field technicians use a mobile application to manage the work orders. In scenario 2, the use case is extended by adding a service parts order mobile application called Parts app. Furthermore, the customer in scenario 1 can order cable installation service over the phone. In scenario 2, the customer ...
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