Extraordinary Groups: How Ordinary Teams Achieve Amazing Results

Chapter 4. GROWING TOWARD YOUR POTENTIAL

Jeanette had little idea of what was ahead of her when she agreed to help design a community college course on product life cycle management. In her late fifties and a small business owner, Jeanette had significant expertise in product life cycles, lean manufacturing processes, and instructional design. As she began work on the project, she discovered that she was in brand new territory—in several ways. The audience for the course was a group she had never designed for: technicians who repair and maintain things made of composite materials, for example, boats and airplanes. In fact, Jeanette had never even heard of composite materials. In addition, the course would be taught online, and she had never before ...