Chapter Two

Who Can Facilitate

Once the need for facilitation has been identified, there’s often confusion about who should take on the role. Should it be an internal staff member, a paid outsider, or the leader of the group?

When to Use an Internal Facilitator

In many organizations, facilitators are considered such an important resource as to warrant the development of a full-time in-house cadre. These are paid organization development consultants who are available to help any team needing assistance.

Some organizations that are unable to maintain full-time facilitators maintain a group of part-time volunteer facilitators. These are employees who are interested in developing their group process expertise and who voluntarily take on facilitation ...

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