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Facilitation Basics, 2nd Edition by Donald V. McCain

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9

Assessing Facilitation Quality

What’s Inside This Chapter

• How to ask learners for feedback on facilitation quality

• The observation methods used to obtain feedback

• How to analyze performance on activities, tests, and assessments to obtain feedback

• Level 1 and level 2 evaluations for facilitator feedback

It’s late afternoon of the first day of a two-day program and you want to know how you’re doing. It is natural—and professional—to want to know how things are going. After all, it’s your responsibility to make learning happen.

So, is it happening? How can you find out?

Kirkpatrick (1994) indicates that there are four levels of evaluation: ...

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