Chapter 7
Empathetic and Inclusive Facilitation
While empathy and inclusion, for some, might feel like buzzwords populating your LinkedIn feed and splashed across the cover of your favorite industry publication, these terms are rooted in several foundational theories that inform the talent development profession. We, the authors, agree that empathy and inclusion are not optional, but essential aspects of our role. For the purposes of this chapter, we are focusing on the specific skills to practice more empathetic and inclusive facilitation, spotlighting the role of the trainer and facilitator in influencing broader diversity, equity, and inclusion (DEI) organizational initiatives. We’ve also shared some resources at the end of the chapter for ...
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