CHAPTER 4
Rethinking What We Do
Finding Balance
WEâVE SEEN WHAT makes us recoil when the trouble in a conversation dials up, whether because of an unexpected attack, thwarting ploys where weâre vulnerable, our own emotional reactions, our counterpartâs unreadable intentions, and worst by far, all of these coming at us at once. No wonder we respond to difficult conversations as we would to combatâthey look dangerous.
But since weâre not getting through these conversations the way we want to (and arenât getting the results we want, either), we need to do better. We donât have to face these conversations as though weâre caught in the wheels of war. We can take a new look at the same conversations and rethink how to get where we ...
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