Chapter 1


FAST FEEDBACK is a straightforward approach designed to teach anyone in a position of supervisory responsibility the key skills and best practices of the most effective coaching-style managers. This chapter looks at the FAST formula for those skills and practices and its importance in today’s workplace. But first, let’s address a question that is fundamental here: What exactly is feedback?

What Is Feedback?

Feedback is a reactive form of communication; that is, a response to some kind of action or input. For example:

Image   An answer to a question

   Fulfillment of a request for information

   Reply or rebuttal to ...

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