ACCURATE FEEDBACKThoughtful, Balanced, and True
THE SECOND KEY to the FAST approach is giving feedback that is accurate. It is also the second key behavior of the most effective coaching-style managers, based on our extensive research.
The Importance of Accurate Feedback
First and foremost: The Accurate element is critical because every time a manager provides an employee with feedback, his or her credibility is on the line; giving feedback that an employee perceives as inaccurate (off-base, unfair, unbalanced, or factually wrong) is a sure way to undermine that credibility, particularly if the manager is evaluating an employee’s job performance. On the other hand, employees come to trust and value managers who regularly provide feedback ...
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