CHAPTER 3

Let’s Go!

Wednesday, 9:00 a.m.

Everyone is on time and ready to start the meeting. By now Katherine is sure of the direction to take: She is convinced that Design Thinking is the best approach and Alessandra’s encouragement in this direction has given her a lot of confidence.

She does not want to impose herself on the team: She prefers to try to bring everyone on board by convincing them of the approach.

Elisabeth had been a bit annoying the day before, with constant references to Andrew and their conversations, but she certainly invested time in preparation and analysis. This cannot be denied.

“Good morning!” Katherine begins. “First of all thanks again for yesterday’s discussion. We had different opinions, but it was a positive and ...

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