CHAPTER 7

Humans and Automation

Physio-Digital innovations that accelerate process speed must leverage automation which is smartly blended with humans. Use the automation challenge analysis to drill down on automation opportunities—situation attributes, machine capability, performance boost, and constraints. Discover the three classes of automation focus—Alpha or productivity, Sigma or intelligence, and Gamma or societal.

The Star Wars vision of fulfillment sees smart programs selecting wines to match your taste and mood; mobile robots picking bottles from shelves and packing them into boxes; self-driving trucks transporting boxes to a transshipment center; delivery drones flying to your house and remotely unlocking the front door; so that ...

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