242
supply chain processes 41
support 10
building 124–7
stakeholder 71
surprises 177
Svenska Handelsbanken 99
SWOT analysis 40, 67, 72–5, 152–4,
213, 234
strengths 73
weaknesses 73
opportunities 73–4
threats 74
systems 234
tactics 77–8, 234
team 234
assessment 23–5, 59
balanced 132
changes 177
development, stages of 64–5
excellence within 83–6
objectives 15
poor performing 168
roles 65, 176
success 174–80
types of 168–70
virtual 64, 156, 169
team leader, characteristics 170–3
team leadership 163–80
team meetings 176
team spirit 175
teambuilding 38, 63–6, 165–70, 178
exercises 65–6
technology xvi, 36
availability 105
balance in using 114
decision-making 102–4
impact 105
reason for using 101–2
types 106–13
use 104–5
Them and Us team 170
time frame 123, 213
tools and techniques 35, 37–9
training and development 28, 54, 60,
234
transition period
critical time 143–4
potential pitfalls 144
worst-case scenario 145
transparency of documentation 32
trend reporting 99
trust 116, 235
two-year plan 158
tyranny 65–6
unique elements 214
United Biscuits 175
urgency 91, 122–3, 151
validity of goals 68
value (proposition) 44, 235
value added 39, 44, 45
value awareness 172
value creation 184
values
excellent 82
personal 164–5
vice-captain 165
video conferencing 103, 110–11
virtual leadership 115–17
virtual teams 64, 156, 169
visibility and control measures 28, 39,
86–9
vision 38, 214, 154–5, 235
changing strategy to match 76–7
setting 44–8
statements 46
web conferencing 110–11
websites 107
Web-tools 15
Welch, Jack 98
white space 235
willingness, stakeholder 31
wisdom 171
WorldCom 160
worldwide web 18
worst-case scenario 145
INDEX
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