Acknowledgments
I AM VERY GRATEFUL to my good friend, Elizabeth Thomas, who worked as my secretary for a number of years and offered immeasurable help and support in the development of this work.
To United Technologies Corporation, for whom I worked for 24 years, I acknowledge with gratitude the opportunity provided me to lead a number of manufacturing operations within the corporation and later to travel the world, teaching and helping others put into practice the principles, concepts, and techniques of globally competitive manufacturing. Further, I would 1 like to acknowledge Lee Daily, the director of this special effort for United Technologies Corporation, for the confidence he placed in me and the others associated with this important ...
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