CHAPTER1WHY THE FEAR IN REVIEWS?

Years ago, our client Brenda called us because she was afraid. Her performance review was coming up the next week, and she was concerned about being ambushed and blindsided by her manager. “I know this guy all too well,” she said, “and I just don’t trust him.” Brenda went on to ask if we would be willing to sit in on the review to keep things accurate and, more importantly, safe.

Our response to Brenda was cautious: “That’s not a role that we typically play,” we said, “but we’re open to the possibility. Let us think about this a bit and get back to you.” ...

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