CHAPTER12DIAGNOSING WHY THINGS GO RIGHT OR WRONG
Star performers are easy. They tend to be self-starters, they don’t need a lot of our attention, they frequently solve problems before we’re even aware of them, and they don’t drain us of emotional energy. Imagine what it would be like if all the employees on our team were star players . . . our organization wouldn’t likely need us!
Unfortunately, not all of our employees are star players. While a few employees consistently achieve and even exceed great performance outcomes, and a large majority does a decent job of meeting expectations, there is almost always a small subset of employees ...
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