CHAPTER14IDENTIFYING AND DEVELOPING GOALS FOR THE COACHING CONVERSATION

At the core of performance coaching and the performance coaching conversation is the goal of maintaining an employee’s great performance or moving performance to a new level. To achieve these overarching aims, the supervisor approaches each coaching opportunity and coaching conversation with an employee by asking a few key questions: As a result of this performance coaching conversation, what do I hope the employee will keep doing or do differently in the future? What is my goal for this conversation? And what goals do I want to help the employee develop as a result? ...

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