Preface

Government agenciesi have a responsibility to the public to make full use of information technology (IT) as a means to achieve their missions effectively and efficiently. This statement seems self-evident, but the reality is that full use of IT resources is difficult to achieve for many reasons. To begin with, it is not easy to envision the innovative ways that IT can be used to achieve program outcomes, especially when emergent technologies are in their developmental stages. For example, when the personal computer was introduced in the early 1980s, agencies continued to believe that mainframe computing was the best strategy. It took five or more years for most agencies to appreciate the benefits that could be achieved through personal ...

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