TEN COMMON MISTAKES IN GIVING FEEDBACK
CCL has discovered in its work with thousands of people in for-profit and nonprofit organizations that only a small number believe they give good, consistent feedback to the people they work with. Why so few? The reasons vary: “It’s hard to do,” “I am afraid I will say something I will regret,” “People get emotional when they hear things they don’t like,” or “It might jeopardize my work relationships.” All of these valid concerns stem from common mistakes that people make when giving feedback:
01The feedback is judging individuals rather than describing their actions. The number one mistake people make in giving feedback is putting it in judgmental terms. If you say to someone “You were too abrasive,” or ...
Get Feedback That Works: How to Build and Deliver Your Message, Second Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
