You can avoid these ten common feedback mistakes by learning how to communicate important information about performance to others in a way that helps them hear what you are saying and identify ways in which they can improve. During the course of giving feedback to tens of thousands of people over many years, CCL has developed a technique it calls SBI Feedback, shorthand for Situation-Behavior-Impact. By using SBI Feedback, you can deliver feedback that replaces personal attacks, incorrect judgments, vague statements, and third-party slights with direct and objective comments regarding a person’s actions. Hearing this kind of feedback, the recipient can more easily see what actions he or she can take to continue and improve ...

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