Praise for the Bestselling First Edition:
a well-organized guide for creating open and honest communication in
the workplace. This clearly written book is like having your own personal
coach assisting you with techniques that foster productive interactions.
Nedra Weinstein, Principal, Arden Consulting
Written by a noted authority in leadership and change management, the second
edition of this popular toolkit provides expert guidance on using feedback as
a performance improvement tool. Describing best practices, it supplies the
understanding required to effectively give and receive feedback across a wide
range of work situations, including for one-on-one and group use.
The Feedback Toolkit: 16 Tools for Better Communication in the Workplace,
Second Edition makes the feedback process easy to understand with a
detailed six-step framework. It covers specic feedback tools and illustrates
approaches for applying them in a variety of management scenarios—including
situations where giving feedback feels more like giving “an acid bath. The author
explains how a team can learn from its mistakes and how the simple exercise of
exchanging expectations with one another can help everyone refocus on ways
that support effective teamwork.
Covering the latest developments, this updated edition supplies new techniques
for addressing resistance to change and for maintaining positive dialogue
during the performance evaluation process. Whether you’re in a corporate
ofce, or operating a piece of heavy equipment on the shop oor, this book
provides the tools needed to facilitate feedback, improve communication, and
boost performance in your work environment.
Business Management / Leadership
ISBN: 978-1-4398-4093-1
9 781439 840931
Second Edition
www.crcpress.c om
w w w. p r o d u c t i v i t y p r e s s . c o m
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