18. NLE Means No Longer Employed
In the end, it wasn’t only the way I was forced to treat debtors that drove me out of the collection business. There was also the corrosive effect that their hard luck stories were having on me.
Closeout fell on a Monday. Ann, the group manager above Stew, walked past the desks on her way out of a meeting. “C’mon people, only $250,000 to go,” she quipped. I got nothing all day. Called my monthlies to try to sell them up into a settlement—no dice.
The entire office was short of goal. Managers gathered for hourly meetings to share their latest numbers. Then, suddenly, Ann was switched to a different department and we had a new group manager above Stew, a woman fairly new to the company who was transferred from ...
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