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Firms of Endearment: How World-Class Companies Profit from Passion and Purpose, Second Edition by David B. Wolfe, Jagdish N. Sheth, Rajendra S. Sisodia

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Vice President, Publisher: Tim MooreAssociate Publisher and Director of Marketing: Amy NeidlingerExecutive Editor: Jeanne Glasser LevineDevelopment Editor: Natasha TorresOperations Specialist: Jodi KemperCover Designer: Chuti PrasertsithManaging Editor: Kristy HartProject Editor: Elaine WileyCopy Editor: Bart ReedProofreader: Williams Woods PublishingIndexer: Lisa StumpfSenior Compositor: Gloria SchurickManufacturing Buyer: Dan Uhrig

© 2014 by Rajendra S. Sisodia, Jagdish N. Sheth, and the Estate of David WolfePublished by Pearson EducationUpper Saddle River, New Jersey 07458

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