5Leading for Competitive Advantage
Learning Objectives
By the end of this chapter, you should be able to:
• Describe the four roles of the strategic leader.
• Implement a strategic approach to evaluate your team’s contribution to the business.
• Implement at least four things you and your team can do to meet customer expectations.
• Implement value-added process improvements for greater productivity, efficiency, and speed of execution.
WHAT DOES IT MEAN TO LEAD FOR COMPETITIVE ADVANTAGE?
Many of the key responsibilities and critical success factors for first-level leaders have been described in earlier chapters. One key responsibility that we ...
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