First-Level Leadership: Supervising in the New Organization

Second Edition

Course Code 90023

CREDIT: On successful completion of this final exam, you will receive 2 CEUs.

INSTRUCTIONS: Record your answers on one of the scannable forms enclosed. Please follow the directions on the form carefully. Be sure to keep a copy of the completed answer form for your records. No photocopies will be graded. When completed, mail your answer form to:

American Management AssociationEducational ServicesP.O. Box 359Natick, MA 01760

1. First-level leaders differ from traditional supervisors in which of the following ways?

(a) Leaders encourage employees to try new approaches.

(b) Leaders always determine the best methods for completing a task.

(c) Leaders ...

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