3Communicating
Learning Objectives
By the end of this chapter, you should be able to:
• Describe the four-part communication process.
• Identify and explain the eight factors for improving listening skills.
• Describe the steps in planning and conducting a meeting.
• Identify four guidelines for effective written communication.
• Explain how to use communication technology effectively.
“So in the final analysis, it is your effort and your effectiveness that will make you successful,” Luke said as he wrapped up his presentation at the new employee orientation meeting. He received a warm round of applause and felt confident his message had gotten ...
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