5Managing People
Learning Objectives
By the end of this chapter, you should be able to:
• Explain the importance of performance feedback and describe how to give both positive and corrective feedback.
• Identify and describe strategies for working with difficult employees.
• List causes of workplace conflict and explain how to manage conflict when it occurs.
• Describe the different methods for taking disciplinary action.
Managing employees can be a constant challenge for the first-line supervisor. Your primary concern has to be getting the job done and this has to be done through the efforts of your people. It is also likely that upper management ...
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