First Line Supervision, Fifth Edition

Bibliography

Bock, Wally. Getting on the Information Superhighway (Los Altos, California: Crisp Publications, 1996.)

This book provides a starting point for learning about and using the information superhighway.

Broadwell, Martin M. The New Supervisor, 2nd Ed. (Menlo Park, California: Addison-Wesley, 1984.)

This book covers the basic techniques of supervision and management. It includes practical advice on delegation, communication, planning, directing, and training.

Cadwell, Charles M. Developing an Employee Orientation and Training Program (Boston: American Management Association, 1990.)

This audiocassette/workbook program takes you step-by-step through the process of developing effective employee orientation and training systems that meet ...