4.3. Gearing Performance Analysis to the Opportunity

What follows are templates linked to the four opportunities. The templates provide suggestions for sources and the order in which you might tap them. They encourage a way of thinking about this early analysis but are certainly not the only way to do it. Customize your approaches with individuals and circumstances in mind. Consider the power of sampling, because many organizations have people and enterprises across the globe.

4.3.1. Stages in PA for a Rollout

Although a performance analysis for a rollout will focus primarily on defining optimals, its purpose is not to specify exactly what is involved, for example, in operating the system or in doing the work of a customer service rep in a ...

Get First Things Fast: A Handbook for Performance Analysis, Second Edition now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.