Chapter 1. Introduction

Nancy Lewis, then IBM vice president for sales and on demand learning and now the executive in charge of learning for ITT, contributed to the LearningTown blog on April 11, 2008:

Business leaders know that the rate of information change is accelerating, growing faster than our ability to consume it. The result being that we will all have skill gaps, all the time, and that skill gaps will be a constant state of life in the future. We also know that our roles are becoming as complex as the knowledge we work with. There will never be enough time to learn everything we need to learn. There is such a consistent and rapid churn of the skills and knowledge required to maintain job performance that learning can no longer be provided ...

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