2.1. Speedy Performance Analysis

Paula and Fritz are expressing concerns that probably sound familiar to you. What should they do first? How do they do it fast? How does it fit into the job of someone charged with building training and development programs? Managing a learning management system? Creating scenario-based e-learning programs? Shifting from classroom events to blends that move lessons and messages into the workplace?

Then there is the issue of quality. How is performance analysis done well—as well as quickly? How is it done in a way that demonstrates value to the organization? Just this morning, a former student now working at a tele-communications company admitted, "You know I believe in analysis, but my manager wants product, ...

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