Chapter 17 Leveraging Maturity Models as Operational Truth Serum
Introduction
What does it really mean to mature? Maturity can be defined as, ‘A measurement of the ability of an organization for continuous improvement in a particular discipline’ (1). In layman’s terms, many leaders refer to organizational or program maturity when operations are fully developed and consistently producing the desired outcomes. Unfortunately, many organizations struggle with achieving program or operational maturity. The real question is why?
In various thought leadership circles, common questions are often debated. Does organizational maturity really matter? Do mature programs or organizations outperform their less mature ...
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