I acknowledge the help and support from my colleagues and students at Henley Business School in England and SKEMA Business School in France. As always, it has been my pleasure to work with Dr Nevan Wright, my co-author of Quality Beyond Six Sigma and other books.
I am grateful to the many contributors to the case examples included in the book, with special mentions to Alex Morton, Andy Liddle, Mike Waterhouse and John Barnes.
Every effort has been made to credit the authors, publishers and websites of material used in this book. I apologise if inadvertently any sources remain unacknowledged and if known I shall be pleased to credit them in the next edition.
My sincere thanks go to the staff of my publishers, especially to Jenny McCall and Gemma Valler for getting this project off the ground.
Finally, the project could not have been completed without the encouragement and help of my family, especially my wife Moira and daughter Bonnie.