Chapter 4
Fit to Perform: Overcoming the Silent Killers
It is the work [that Hewlett-Packard’s Santa Rosa Systems Division, using SFP] did on alignment that got them to come to grips with what business they wanted to go after and what the business model was that was needed . . . Today I see them as one of our star divisions . . . Compared to other divisions, it probably is the most dramatic turnaround.
—Ned Barnholt, executive vice president, HP Test and Measurement Sector
I had known that there were some serious issues in the division that needed to be addressed. But when these problems were spelled out in detail to me and the staff by a group of employees, the situation took on a whole new light.
—Scott Wright, general manager, Santa Rosa Systems ...
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