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Five Dimensions of Quality: A Common Sense Guide to Accreditation and Accountability by Stanley O. Ikenberry, Linda Suskie

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CHAPTER 7A COMMUNITY OF PEOPLE

A quality college cannot function without many people: students, faculty, administrators and staff, governing board members, alumni, donors, and community and business leaders. As Robert Delprino says, “Change is a people process” (2013, p. 7). None of the five cultures of quality can be achieved by one individual or a small group. Identifying purpose and goals, assembling evidence, using that evidence to advance quality, acting with integrity, deploying resources, and providing students with the best possible education—these all need people working together as a community to take the college on its journey. A quality college thus has pervasive cultures of respect, communication, collaboration, growth and development, ...

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