Which part of your customer interaction could be described as mundane? Completing forms, being left on hold, queuing? Even the most exciting businesses have moments that their customers find mundane. Let’s start with a classic – queuing!
No one enjoys queuing; it’s lost time and you can guarantee it creates stress. Here are my top five most stressful queues. See whether you agree.
- Having your call put on hold and not knowing how long you’ll have to wait
- Supermarket checkouts
- The ‘carriage queue’ on the station platform – especially if you don’t have a reserved seat
- Airport check-in for the homeward flight.
- The taxi rank at Kings Cross station. ...
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