Chapter 19 THE FIX: CARE FOR EACH OTHER

screw.psd

TOOL #13 SUPPORT THE TEAM THROUGH PERSONAL CRISES AND CHALLENGES

Managing an employee who is dealing with a personal crisis (chapter 4) can be extremely challenging for any manager. Many managers can be reluctant to enter into discussions with employees about personal issues — unsure how to begin, embarrassed by the subject matter or nervous about breaching the employee’s privacy.

The truth is that, as a society, the line between our personal and work lives is rapidly diminishing. Flexible work practices and the ubiquity of technology mean that our personal and work lives increasingly overlap.

Thankfully, most personal crises will require support for only a temporary period before things return to normal. It’s important to remember that your role as a manager is not to advise employees on how to deal with the particular issue they are facing. Rather, focus on providing them with the support they need to address the issue, while still enabling the rest of your team to function as efficiently as possible.

Approaching the person with compassion and kindness will ...

Get Fix Your Team now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.