Chapter 12. PBX Features and Integration
12.1. PBX Features: An Introduction
To be able to make a call from one mobile phone to any other phone in the world, regardless of type of network coverage, is quite a feat, but consumers and businesspeople have been conditioned to expect much more from their mobile phones. Extended features like multiparty calling, voicemail, and call waiting are just a few of the supplementary services that today's sophisticated telephony user expects. Business users have even higher expectations for features such as call transfer, conferencing, call park, call hold, auto-attendant, music on hold, and others. Some PBX products support upward of 200 different telephony features; in a UMC context, how will these feature ...
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